1.Reservations: A deposit is due at the time of making your reservation. Deposits are refundable up to 45 days before departure of tour. The balance is due no later than 45 days prior to departure. We reserve the right to cancel any reservations for which the total fare has not been paid by the due date. In such cases the deposit paid will be forfeited. Only upon receipt of all deposits from all parties travelling will the tour be confirmed. All items included within a proposed itinerary are subject to availability at the time of deposit receipt.
2.Cancellations Charges:
The following cancellation charges will apply:
32+ days prior to departure – 25% of tour price
8 – 32 days prior to departure – 50% of tour price
7 days or less to departure – 100% of tour price
Please note that in cases where bookings have been made for external services such as accommodation, the cancellation charges incurred are the responsibility of the client. Please ensure that you are aware of such external bookings when making a reservation with us. Cancellations must be done in writing via email.
3.Alterations of Tours/Safaris by Client: We do not charge an administrative fee for changes you make to an itinerary prior to due date of full payment. We will do our utmost to make changes as you request but we cannot guarantee that this will be possible as changes are subject to availability. If the client wishes to make changes after the payment has been received in full, we cannot give guarantees that this will be possible. Some changes in itinerary may be subject to surcharge. Once the proposal is confirmed and we have made firm bookings on your behalf, we reserve the right to refuse to make alterations to the itinerary.
4.Alterations of Tours/Safaris by Company: Prices quoted are based on costs and exchange rates at time of compilation of quote. A surcharge may be necessary should there be significant changes in the following circumstances: (a) Transportation costs including the cost of fuel. (b) Dues, taxes (including road taxes and tolls) or levies charged by the governments or their agencies. (c) Exchange rate
We reserve the right to vary, modify or cancel any itinerary, either part or wholly. If this is necessary, we will substitute alternative arrangements of comparable value, or at our discretion provide a full refund.
